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	<title>B2B Memes &#187; Content Marketing</title>
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	<link>http://www.b2bmemes.com</link>
	<description>Tracking the Transformation of Business Media</description>
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		<title>We&#8217;ve Got Algorithms. Who Needs Editors?</title>
		<link>http://www.b2bmemes.com/2010/07/14/with-algorithms-who-needs-editors/</link>
		<comments>http://www.b2bmemes.com/2010/07/14/with-algorithms-who-needs-editors/#comments</comments>
		<pubDate>Wed, 14 Jul 2010 22:02:52 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Crowdsourcing]]></category>
		<category><![CDATA[Editing]]></category>
		<category><![CDATA[New-Media Models]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[new media]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1137</guid>
		<description><![CDATA[<p>In an article published last weekend on Mashable, Sarah Kessler asked the question, “Can Robots Run the News?” It’s an important question not just for journalists, but for anyone who creates or curates content on the Web.</p>
<p>The examples Kessler cites span the range of content creation, from automatically generated sports news to the use of [...]]]></description>
			<content:encoded><![CDATA[<p>In an article published last weekend on Mashable, Sarah Kessler asked the question, “<a title="Mashable: Can Robots Run the News?" href="http://mashable.com/2010/07/09/robots-news/" target="_blank">Can Robots Run the News?</a>” It’s an important question not just for journalists, but for anyone who creates or curates content on the Web.</p>
<p>The examples Kessler cites span the range of content creation, from automatically generated sports news to the use of algorithms to identify news topics. There’s obvious value to automated content creation, and as Jeff Jarvis has declared, “<a title="Is Journalism Storytelling?" href="http://www.buzzmachine.com/2009/12/08/is-journalism-storytelling/" target="_blank">Data is (are) journalism</a>.” But we should be careful not to confuse computed content with communication.</p>
<p>Computed content is a set of data; communication is the expression of an attitude toward, or perspective on, those data. Without a point of view, content is just an audience speaking to itself.</p>
<p>Using Web analytics from a test period to automatically choose between two headlines, as we’re told the Huffington Post <a title="How the Huffington Post Uses Real-Time Testing" href="http://www.niemanlab.org/2009/10/how-the-huffington-post-uses-real-time-testing-to-write-better-headlines/" target="_blank">does for its stories</a>, can make sense—if both versions are true to the content. If you balance crowd-sourced feedback with the content creator’s point of view, you’ll have a productive conversation. But if the crowd takes precedence, it may simply replace content’s individual vitality with the bland mean.</p>
<p>Take, for instance, the English title for Stieg Larsson’s novel <a title="Wikipedia on The Girl with the Dragon Tattoo" href="http://en.wikipedia.org/wiki/The_Girl_with_the_Dragon_Tattoo" target="_blank"><em>The Girl with the Dragon Tattoo</em></a>. It may not have been crowd sourced, but it certainly plays to a corporate idea of the crowd. Is it really better than the literally translated original title, <em>Men Who Hate Women</em>? (That’s a rhetorical question. The original title nails the book’s central concern; the English version just wraps it in a pulp-fiction cover.)</p>
<p>Even in content marketing, where knowing what people want is critical to the content provider’s success, a one-sided conversation dominated by the audience won’t fly. For a conversation to work, there must be differences between the participants. The power of new media is the way it enables the audience to challenge the creator. That doesn’t mean, though, that the creator should stop challenging the audience.</p>
<p>This balance seems to be what Yahoo VP of Media Jimmy Pitaro is after in the company’s news blog, <a title="The Upshot" href="http://news.yahoo.com/upshot" target="_blank">The Upshot</a>. In her <a title="Jimmy Pitaro Talks About the Upshot of Content's Future" href="http://kara.allthingsd.com/20100709/yahoos-media-chief-jimmy-pitaro-talks-about-the-upshot-of-contents-future/" target="_blank">interview </a>with him last week on All Things D, Kara Swisher noted that while some see computational journalism as a “‘democratizing’ of the news, others are more concerned about relying on algorithms to determine the best coverage and the implications for a society guided by its own searches.”</p>
<p>But as Pitaro noted in his video interview, “data and audience insights” constitute just one component of the content. In addition, Yahoo uses the “old-school” methods of “manually identifying topics” through its team of editors and writers.</p>
<p>Similarly, as Kessler mentioned in Mashable and as Claire Cain Miller <a title="Techmeme Offers Tech News at Internet Speed" href="http://www.nytimes.com/2010/07/12/technology/12techmeme.html " target="_blank">explored at greater length</a> in yesterday’s <em>New York Times</em>, the tech-news site Techmeme uses both algorithms and editors to produce its content. Why? Because “humans do things software cannot, like grouping subtly related stories, taking into account sarcasm or skepticism, or posting important stories that just broke.”</p>
<p>If readers didn’t care about such things, algorithms alone might be enough. But they do care. The same audience whose searches drive the algorithms also want the human touch in their content.  Until computers can pass the <a title="Wikipedia on the Turing Test" href="http://en.wikipedia.org/wiki/Turing_test" target="_blank">Turing Test</a>, it isn’t likely that they will replace people in content creation.</p>
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		<title>Journalists as Buzzword Killers</title>
		<link>http://www.b2bmemes.com/2010/07/13/journalists-as-buzzword-killers/</link>
		<comments>http://www.b2bmemes.com/2010/07/13/journalists-as-buzzword-killers/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 19:29:46 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[corporate journalism]]></category>
		<category><![CDATA[Ethics]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1130</guid>
		<description><![CDATA[<p>A post today from Josh Gordon on words to avoid in content marketing gets to the heart of what content marketers must do: think like journalists.</p>
<p>In his post,   he reports on an effort by PR strategist Adam Sherk to enumerate the frequency of 98 marketing buzzwords in current press releases.  As Sherk acknowledges, he [...]]]></description>
			<content:encoded><![CDATA[<p>A post today from Josh Gordon on <a title="Of 12 words to avoid in content marketing" href="http://jgordon5.typepad.com/content/2010/07/of-the-top-12-words-to-aviod-leader-comes-first-.html" target="_blank">words to avoid in content marketing</a> gets to the heart of what content marketers must do: think like journalists.</p>
<p>In his post,   he reports on an effort by PR strategist Adam Sherk to enumerate the frequency of <a title="The Most Overused Buzzwords and Marketing Speak in Press Releases" href="http://www.adamsherk.com/public-relations/most-overused-press-release-buzzwords" target="_blank">98 marketing buzzwords</a> in current press releases.  As Sherk acknowledges, he is building upon a list David Meerman Scott compiled last year of “<a title="Web Ink Now: Top Gobbledygood Phrases" href="http://www.webinknow.com/2009/04/top-gobbledygook-phrases-used-in-2008-and-how-to-avoid-them.html" target="_blank">top gobbledygook phrases used in 2008</a>.”</p>
<p>Here are the top 12 offenders:</p>
<ol>
<li>leader</li>
<li>leading</li>
<li>best</li>
<li>top</li>
<li>unique</li>
<li>great</li>
<li>solution</li>
<li>largest</li>
<li>innovative</li>
<li>innovator</li>
<li>award winning</li>
<li> exclusive</li>
</ol>
<p>Now as Gordon notes, such words are bad enough when they appear in press releases. But in content marketing, they are disastrous. As he says, “when content marketing looks like a product promotion it gets ignored like a product promotion.”</p>
<p>For anyone trained in B2B journalism, the terms in the above list (and the remaining 86 in Shirk&#8217;s list) are obvious no-nos. Many B2B editors cut their teeth rewriting press releases for their publication’s product and services section. Their first lesson was almost always to remove any form of endorsement language. It might not be practical to personally review products, but it was an absolute obligation to remove any promotional overtones and stick to the facts in the release, even in supplier quotes. (Sadly, as advertising has gotten scarcer, editorial standards have gotten laxer, resulting in such over-the-top quotes as—really, I did not make this up—“the outstanding part quality produced is outstanding—just awesome.”)</p>
<p>Though it’s been said here <a title="Content Marketing's PR Problem" href="http://www.b2bmemes.com/2010/05/11/content-marketings-pr-problem/" target="_blank">before</a>,  it’s worth repeating: If content marketing is to fulfill its promise, it must adopt a journalistic ethos. That can be done through PR or marketing people learning to think like journalists, or by hiring journalists. But one way or another, it must be done.</p>
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		<title>Content&#8217;s Evil Twin: Advertorial</title>
		<link>http://www.b2bmemes.com/2010/07/01/contents-evil-twin-advertorial/</link>
		<comments>http://www.b2bmemes.com/2010/07/01/contents-evil-twin-advertorial/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 17:33:17 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[The Future of Print]]></category>
		<category><![CDATA[advertorial]]></category>
		<category><![CDATA[old-media]]></category>
		<category><![CDATA[transparency]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1096</guid>
		<description><![CDATA[<p>This morning, the Los Angeles Times passed yet another milestone on the road to ruin of what was once a great newspaper. When I opened it to section two (the awkwardly named “LATEXTRA”), I experienced the following sequence of thoughts:</p>

Wow, Universal Studios burned down yesterday.
Hold on, it says “ADVERTISEMENT” above the photo.
Oh, this whole thing [...]]]></description>
			<content:encoded><![CDATA[<p>This morning, the <em>Los Angeles Times</em> passed yet another milestone on the road to ruin of what was once a great newspaper. When I opened it to section two (the awkwardly named “LATEXTRA”), I experienced the following sequence of thoughts:</p>
<ol>
<li>Wow, Universal Studios burned down yesterday.</li>
<li>Hold on, it says “ADVERTISEMENT” above the photo.</li>
<li>Oh, this whole thing is just an ad for Universal Studio’s new King Kong attraction.</li>
<li>Unseemly expletive.</li>
</ol>
<p>As explained in detail on <a title="A huge disaster in Los Angeles..." href="http://www.visualeditors.com/apple/2010/07/a-huge-disaster-in-los-angeles/" target="_blank">Charles Apple’s blog</a>, what I mistook for a real newspaper was in fact a four-page advertising wrap. In other words, an advertorial.</p>
<p><img class="size-medium wp-image-1098 alignnone" title="LATEXTRA" src="http://www.b2bmemes.com/cms1/wp-content/uploads/2010/07/LATEXTRA_2-300x222.jpg" alt="Los Angeles Times LATEXTRA Universal Studios advertising wrap" width="300" height="222" /></p>
<p>When I was in traditional publishing, I fought to set limits to advertorials, but ultimately had to tolerate them. In my liberated state, though, I can finally say it: Advertorials are evil.</p>
<p>When I say <em>advertorial</em>, I’m not talking about all sponsored content that appears in a publication. Rather, I’m referring to any sponsored content that attempts to deceive the reader, even briefly, into mistaking it for something it’s not.</p>
<p>I’ve talked here before about how publishing and content marketing exist on a <a title="The Coming Content Marketing-Publishing Continuum" href="http://www.b2bmemes.com/2010/06/21/the-coming-content-marketing-publishing-continuum/" target="_blank">continuum</a>, not distinctly separate, but more like siblings. Well, advertorial is like an evil twin, lurking in a vague netherworld between or above or below journalism and content marketing.</p>
<p>Its modus operandi is deception, not <a title="Ethics: Transparency Is Not All" href="http://www.b2bmemes.com/2010/06/28/ethics-transparency-is-not-all/" target="_blank">transparency</a>. Both publishers and content marketers should disavow it, now and forever.</p>
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		<title>Wine, Roses, and Oil: PR and the Truth</title>
		<link>http://www.b2bmemes.com/2010/06/30/wine-roses-and-oil-pr-and-the-truth/</link>
		<comments>http://www.b2bmemes.com/2010/06/30/wine-roses-and-oil-pr-and-the-truth/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 12:30:38 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[control]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1083</guid>
		<description><![CDATA[<p>Last night I happened to watch  Days of Wine and Roses, a Jack Lemmon-Lee Remick movie from 1962 that, perhaps because of the overexposed theme song, I had resisted for years.</p>
<p>My mistake.  It is a powerful, compelling story of an alcoholic couple whose refusal to acknowledge their alcoholism destroys their relationship. For a movie made [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-medium wp-image-1086" title="Days of Wine and Roses" src="http://www.b2bmemes.com/cms1/wp-content/uploads/2010/06/DWR-300x224.png" alt="Days of Wine and Roses" width="300" height="224" />Last night I happened to watch <a title="IMDb: Days of Wine and Roses" href="http://www.imdb.com/title/tt0055895/" target="_blank"><em> Days of Wine and Roses</em></a>, a Jack Lemmon-Lee Remick movie from 1962 that, perhaps because of the overexposed theme song, I had resisted for years.</p>
<p>My mistake.  It is a powerful, compelling story of an alcoholic couple whose refusal to acknowledge their alcoholism destroys their relationship. For a movie made nearly 50 years ago, it remains remarkably relevant, not just for its treatment of addiction, but also, surprisingly, for its critique of corporate marketing and PR.</p>
<p>It’s no coincidence that Jack Lemmon’s character works in public relations. In his career, as in his personal life, he papers over the ugly truth until it’s too late. The parallel becomes clear when Lee Remick takes Lemmon to introduce him to her father, played by Charles Bickford. When Bickford asks what Lemmon does for a living, things go rapidly downhill.  Watching the exchange, it’s hard not to think of British Petroleum’s disastrous handling of the Gulf oil spill.</p>
<blockquote><p><strong>Charles Bickford:</strong> What kind of work you do?</p>
<p><strong>Jack Lemmon:</strong> Um, uh, public relations.</p>
<p><strong>CB:</strong> Public relations?</p>
<p><strong>Lee Remick:</strong> Uh, you know, Daddy, um, well, uh, it’s hard to explain.</p>
<p><strong>JL:</strong> Well, err, I, I suppose you might say my job is, uh, to sort of help my client, uh, create a public image, uh, by—well, for an example, um, let’s say my client—Corporation X!—uh, does some good. Or something of, uh, benefit to the public, or something that could <em>conceivably</em> be conceived as, uh &#8230;. benefit to the uh&#8230; Well, my job is to see that the public, uh, knows it.</p>
<p><strong>CB:</strong> And what if this X Corporation does something bad?</p>
<p><strong>JL: </strong>Well . . . . [chuckles nervously] Well, theoretically they don’t . . . um, theoretically. Well, uh, part of my job is to, uh, help my client to, um, to think of ways to operate, uh, in a way that the public would, you know, approve.</p>
<p><strong>CB:</strong> But if your X Corporation makes a mistake, and the thing turns out bad?</p>
<p><strong>JL: </strong>Well, uh, haha! I guess I try to make it look not quite so bad. [chuckles nervously]  Well, there’s more to it than that, sir, actually—</p>
<p><strong>LR:</strong> It’s terrifically complicated, Daddy.</p>
<p><strong>CB:</strong> I don’t understand that kind of work.</p></blockquote>
<p>The movie holds out hope for alcoholics through the intercession of Alcoholics Anonymous. It offers no similar shot at redemption for corporate PR. This was, after all, the 1960s, the zenith of corporate marketing and advertising (think <a title="Wikipedia on Mad Men" href="http://en.wikipedia.org/wiki/Mad_Men" target="_blank">Mad Men</a>). PR was about controlling the message, not addressing the truth.</p>
<p>Now, though, in the era of social media and content marketing, corporate communications is increasingly less about “control over your messaging,” as Frank Reed <a title="Biznology: The Truth, the Whole Truth, and Nothing But the Truth" href="http://www.mikemoran.com/biznology/archives/2010/06/the_truth_the_whole_truth_and.html" target="_blank">put it recently</a>, and more about “telling the truth and being accountable.”</p>
<p>As the movie shows, and as, one hopes, corporations are learning, the failure to face up to the truth and acknowledge your mistakes only compounds and delays your day of reckoning.</p>
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		<title>Ethics: Transparency Is Not All</title>
		<link>http://www.b2bmemes.com/2010/06/28/ethics-transparency-is-not-all/</link>
		<comments>http://www.b2bmemes.com/2010/06/28/ethics-transparency-is-not-all/#comments</comments>
		<pubDate>Mon, 28 Jun 2010 23:19:49 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Ethics]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1069</guid>
		<description><![CDATA[<p>In a comment today on a recent B2B Memes blog post, “Content Marketing’s PR Problem,”  a reader by the dubious name of Ant Miles raises an interesting point about content marketing and journalism. As Miles notes, journalism is often biased in hidden ways by PR and marketing. In content marketing, that bias tends to be [...]]]></description>
			<content:encoded><![CDATA[<p>In a comment today on a recent <em>B2B Memes</em> blog post, “<a title="Content Marketing's PR Problem" href="http://www.b2bmemes.com/2010/05/11/content-marketings-pr-problem" target="_blank">Content Marketing’s PR Problem</a>,”  a reader by the dubious name of Ant Miles raises <a title="Comment by &quot;Ant Miles&quot;" href="http://www.b2bmemes.com/2010/05/11/content-marketings-pr-problem/#comments" target="_blank">an interesting point</a> about content marketing and journalism. As Miles notes, journalism is often biased in hidden ways by PR and marketing. In content marketing, that bias tends to be more transparent. So in the latter case, “cynical audiences will see overly biased content for what it is—PR by another name—and treat it as such.”</p>
<p>In this view, transparency is not in itself a guarantee of ethical content.  Rather, by disclosing the potential for conflict, it raises the bar for content creators. And by giving readers a reason to distrust them, it requires them to work that much harder to produce ethical content that will earn back that trust. As Miles puts it, “the art to great content marketing must then be, through the very act of providing neutral, targeted content . . . to position the company as a trusted information source for the future, to earn the respect of the audience through truthful content.”</p>
<p>What interests me in this comment is the way transparency, volitional or not, is viewed as the starting point of ethical content, not the end point. That distinction isn’t always clear.</p>
<p>Not much has been written yet on ethics in content marketing, but what has focuses largely on transparency. For Rex Hammock, for instance, <a title="RexBlog: Transparency Is the Ethical High Ground" href="http://www.rexblog.com/2007/06/24/16985" target="_blank">transparency is the only constant</a> of ethics:</p>
<blockquote><p>“Transparency—a clear explanation of the sponsorships and relationships involved in the development and presentation of any media—is the foundation (or high ground) that must be adhered to whenever determining whether or not something is ethical. Frankly, beyond that, ethical standards are a negotiation between media creator and media receiver.”</p></blockquote>
<p>To old-media minds, the idea that ethical standards are negotiable is offensive. Content creators, they would say, should not shirk their ethical responsibility by transferring it to the reader.</p>
<p>From the new-media perspective, however, that is a paternalistic argument aimed at maintaining control of the medium. The interactivity inherent in conversational media means the reader is not simply a passive recipient of information, but shares ethical responsibility.</p>
<p>While I agree with the new-media perspective as Hammock expresses it, there’s a danger to it. It’s too easy to leap to the conclusion that you don’t need anything more than transparency to guarantee ethical content.</p>
<p>As <a title="Mitch Joel: Transparency Is the Starting  Point--Credibility Is the Finish Line" href="http://www.twistimage.com/blog/archives/transparency-is-the-starting-point---credibility-is-the-finish-line/" target="_blank">Mitch Joel says</a>, and as I think Hammock would agree, it’s not true that you can do whatever it takes to get your point across as long as you are transparent about your intent:</p>
<blockquote><p>“That is, simply, not the case. All cannot be forgiven by just waving your hand over a piece of advertising posed as real content and saying, &#8220;paid,&#8221; &#8220;sponsored&#8221; or &#8220;advertising&#8221; on it.”</p></blockquote>
<p>Without specifying what it takes to get there, Joel says that credibility is the ultimate goal, and that’s much harder to achieve than transparency. As he puts it, “if you can build your brand by starting off with a foundation of transparency and then think about what you can do to create those real interactions between real human beings—understanding that this is a long road—you are well on your way.”</p>
<p>We might say then that transparency is the foundation of ethical content, but there must be a superstructure of walls and roof beams as well. Building that superstructure involves a lot of work and interaction with the audience.</p>
<p>Whether the architecture is always negotiable or involves some other constant principles is up for debate.  But this much is clear: Transparency is not all.</p>
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		<title>The Great Ghost-Blogging Debate</title>
		<link>http://www.b2bmemes.com/2010/06/22/the-great-ghost-blogging-debate/</link>
		<comments>http://www.b2bmemes.com/2010/06/22/the-great-ghost-blogging-debate/#comments</comments>
		<pubDate>Wed, 23 Jun 2010 02:41:18 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[Writing]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1048</guid>
		<description><![CDATA[<p>As he does so often and so well, Mark Schaeffer has sparked yet another fascinating debate on his blog today. Reviving a topic addressed last March by Jon Buscall and Mitch Joel, he argues against their position that CEOs should not use ghost writers for their blogs. While Schaeffer agrees with them in theory, in [...]]]></description>
			<content:encoded><![CDATA[<p>As he does so often and so well, Mark Schaeffer has sparked yet another fascinating debate on his <a title="It's Ridiculous to Argue About Ghost Blogging" href="http://businessesgrow.com/2010/06/22/why-its-ridiculous-to-argue-about-ghost-blogging/" target="_blank">blog</a> today. Reviving a topic addressed last March by <a title="Ghost Blogging? Just Say No" href="http://jontusmedia.com/ghost-blogging-just-say-no/" target="_blank">Jon Buscall</a> and <a title="The Death of Social Media" href="http://www.twistimage.com/blog/archives/the-death-of-social-media/" target="_blank">Mitch Joel</a>, he argues against their position that CEOs should not use ghost writers for their blogs. While Schaeffer agrees with them in theory, in practice, he says, “ghost blogging” is routine. It’s a waste of energy, he concludes, to argue against it. Instead, the focus should be on improving ghost blogging, not deprecating it.</p>
<p>It may be true that it&#8217;s pointless to fight this trend, but the debate, to my mind, should be over whether it really works. It’s probably too early to say, but I’m inclined to bet that in the huge majority of cases, ghost writing and social media are fundamentally incompatible.</p>
<p>A lot depends, of course, on the extent and nature of the ghost writing. If it consists mostly of brainstorming, outlining, or light editing services, that’s helping the writer find his or her voice, not faking it. But let’s assume we’re talking about something closer to the extreme of a CEO who says “Here’s my idea. Write something.”</p>
<p>As Schaeffer notes, that’s not so different from the way many CEOs produce their speeches, annual-report letters, and autobiographies. So why, he asks, “do so many people seem to want to put blogs in a different class of writing?”</p>
<p>Curiously, though, his following sentence seems to do just that:  “In the world of corporate communications it could be argued that blogs are even less important and critical than a major speech or a document being submitted to the SEC.”</p>
<p>Well, yes, precisely. Blogs <em>are</em> less critical, because they constitute a different class of discourse. Most people do not expect blogs to be carefully articulated legal documents or corporate position statements. Rather, they expect some personal reflection, an unvarnished and informal expression of an idea. A blog should be driven by passion and conviction, not precise phrasing or good grammar.</p>
<p>If a CEO doesn’t care enough to write his or her own blog, why pretend to? Maybe, just maybe, a blog isn’t a good idea for most CEOs.  There’s a reason that the Fake Steve Jobs has a <a title="The Secret Diary of Steve Jobs" href="http://www.fakesteve.net/" target="_blank">blog</a> and the real one doesn’t.</p>
<p>So for me, it’s not a question of whether CEOs have the right to use ghost writers. Nor do I think writers should feel tainted by ghosting. In the end, what matters is whether ghost blogging is effective. Without the commitment to blogging that writing it yourself represents, the answer will almost always be no.</p>
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		<title>The Coming Content Marketing-Publishing Continuum</title>
		<link>http://www.b2bmemes.com/2010/06/21/the-coming-content-marketing-publishing-continuum/</link>
		<comments>http://www.b2bmemes.com/2010/06/21/the-coming-content-marketing-publishing-continuum/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 01:21:05 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[The Future of Print]]></category>
		<category><![CDATA[print]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1044</guid>
		<description><![CDATA[<p>Writing on Foliomag.com earlier this month, blogger Josh Gordon spun a comment heard at the Folio: show into a bullish prediction for print magazines. Although the grounds for his optimism might be questioned, I’ll leave that to prophet of print doom Private Frazer and others. What interested me most in Gordon’s premise was a point [...]]]></description>
			<content:encoded><![CDATA[<p>Writing on Foliomag.com earlier this month, blogger Josh Gordon spun a comment heard at the <a title="Presentations from 2010  Folio Show" href="http://www.folioshow.com/2010presentations/" target="_blank">Folio: show</a> into a <a title="Print Magazines Have Never Stopped Selling" href="http://www.foliomag.com/2010/print-magazines-have-never-stopped-selling" target="_blank">bullish prediction</a> for print magazines. Although the grounds for his optimism might be questioned, I’ll leave that to prophet of print doom <a title="Comment on &quot;Print Magazines Have Never Stopped Selling&quot;" href="http://disqus.com/PrivateFrazer/" target="_blank">Private Frazer</a> and others. What interested me most in Gordon’s premise was a point he didn’t follow up—the potential convergence, whether in print or online, of traditional publishing and content marketing.</p>
<p>The comment that keyed Gordon’s column came from Kerry Smith, CEO of Red 7 Media (publisher of <em>Folio:</em>, by the way). As reported by Gordon, Smith said that even as direct revenue from print is declining, the medium is becoming more valuable. The reason for this, he said, is that “his magazines are most often the first point of contact leading to the sale of all the other services he is now selling.”</p>
<p>Gordon went on to observe that “today, publishers of all kinds are using the presence they have in their markets to start related businesses.”  That is to say, publishers are becoming content marketers.</p>
<p>As Gordon pointed out, this is not a new trend. But what was once, for most magazines, a tiny ancillary-revenue slice is now making up an ever-growing share of the total pie.</p>
<p>Now let’s suppose that as this trend develops among traditional publishers, a reverse trend takes root among content marketers. As the media content marketers produce get more and more sophisticated, advertising and even paid subscriptions will likely become viable revenue streams.</p>
<p>It isn’t difficult to imagine a future in which instead of a sharp distinction between content marketing and publishing there is a continuum.</p>
<p>On one end is the pure publishing model, in which all revenues come from advertising and subscriptions.</p>
<p>On the other is pure content marketing, where the money is entirely in sales of products and services.</p>
<p>In between is the increasingly crowded spectrum of publishers selling products and content marketers selling advertising and subscriptions.</p>
<p>It’s trendy for content marketers to say that <a title="Joe Pulizzi: We Are All Publishers" href="http://sparksheet.com/we-are-all-publishers/" target="_blank">we’re all publishers</a>. Soon it may be just as hip for publishers to declare that we’re all content marketers.</p>
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		<title>This Might Be Big: IDG Enters Content Marketing</title>
		<link>http://www.b2bmemes.com/2010/05/13/this-might-be-big-idg-enters-content-marketing/</link>
		<comments>http://www.b2bmemes.com/2010/05/13/this-might-be-big-idg-enters-content-marketing/#comments</comments>
		<pubDate>Thu, 13 May 2010 21:35:54 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[New-Media Models]]></category>
		<category><![CDATA[corporate journalism]]></category>
		<category><![CDATA[IDG]]></category>
		<category><![CDATA[publishing models]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=1009</guid>
		<description><![CDATA[<p>As one of the few acknowledged leaders and innovators in B2B publishing, IDG seems always to know when to act on industry trends. The publisher of titles like Computerworld and CIO was a pioneer in China and Web-first publishing. Now the company’s IDG Enterprise unit has announced it will dive into content marketing. The significance [...]]]></description>
			<content:encoded><![CDATA[<p>As one of the few acknowledged leaders and innovators in B2B publishing, <a title="International Data Group Web site" href="http://www.idg.com/" target="_blank">IDG</a> seems always to know when to act on industry trends. The publisher of titles like <em>Computerworld</em> and <em>CIO</em> was a pioneer in <a title="Forbes: IDG Goes to China" href="http://www.forbes.com/2006/08/25/idg-china-magazines-mcgovern-cx_lh_0828idg.html" target="_blank">China</a> and <a title="NYT: Publisher Tested the Waters Online, Then Dove In" href="http://www.nytimes.com/2008/05/05/business/media/05idg.html?_r=2" target="_blank">Web-first publishing</a>. Now the company’s IDG Enterprise unit has announced it will dive into content marketing. The significance of this development will depend on its implementation, but it has the potential to set off a huge shift in the way B2B publishers operate.</p>
<p>In a <a title="IDG Enterprise Announces Expanded Content Development Services for Technology Marketers " href="http://www.idg.com/www/pr.nsf/0/F54A4B142FE4091B852577200051C033" target="_blank">press release</a> last Tuesday, IDG explained that it’s new project, called “Strategic Content Services,” will “support the growing ‘vendor-as-publisher’ model” (publisher-speak for <em>content marketing</em>). Exactly what IDG’s “content development and content optimization services” will consist of is obscured by the typical press release jargon. But it appears that they will be offering a wide range of content strategy consulting, content creation, and software tools.</p>
<p>What makes this meaningful is the fact that IDG is in essence recognizing the irrelevance of its own media vehicles, at least for some of its potential advertisers.  It’s a big step beyond traditional custom publishing, which is <a title="1998: IDG Publishing Division Enters Custom Market" href="http://www.allbusiness.com/marketing-advertising/4179031-1.html" target="_blank">nothing new for IDG</a>. In that old model, the publisher is essentially saying to its customers, “You know nothing about publishing. Let us do it for you.”</p>
<p>But now, IDG is saying something very different: “You can do your own publishing. Here’s how.”</p>
<p>I don’t know whether Joe Pulizzi can be given any credit for IDG’s decision, but it mirrors his advice to publishers <a title="To Publishers: Your Customers Don't Need You Any Longer" href="http://blog.junta42.com/content_marketing_blog/2008/03/to-publishers-y.html" target="_blank">two years ago</a> to choose “between trying to grow top line revenue within a business model that used to work well, but will be challenging to grow in the future &#8211; or &#8211; giving in to the new buyer behavior and help teach traditional businesses how to become their own publishers.”</p>
<p>Sometimes initiatives like IDG’s just fizzle out, other times they spark a revolution. It will be interesting to see which way this one goes.</p>
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		<title>Content Marketing&#8217;s PR Problem</title>
		<link>http://www.b2bmemes.com/2010/05/11/content-marketings-pr-problem/</link>
		<comments>http://www.b2bmemes.com/2010/05/11/content-marketings-pr-problem/#comments</comments>
		<pubDate>Tue, 11 May 2010 20:38:44 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[brand journalism]]></category>
		<category><![CDATA[careers]]></category>
		<category><![CDATA[corporate journalism]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=999</guid>
		<description><![CDATA[<p>With publishing luminaries like Paul Conley, Joe  Pulizzi, and David  Meerman Scott urging journalists to turn to content marketing for  rewarding career options, you might think there would be a stampede of  ink-stained wretches leaping into the field. But though you can find examples of such career  shifters, the numbers [...]]]></description>
			<content:encoded><![CDATA[<p>With publishing luminaries like <a id="l6_n" title="A Tale of Two Audiences" href="http://paulconley.blogspot.com/2009/11/tale-of-two-audiences.html" target="_blank">Paul Conley</a>, <a id="w0hg" title="Moving from Journalist to Content Strategist" href="http://blog.junta42.com/content_marketing_blog/2009/04/moving-from-journalist-to-content-strategist.html" target="_blank">Joe  Pulizzi</a>, and <a id="i7q9" title="An Amazing Career Opportunity on the Dark Side" href="http://www.webinknow.com/2009/03/an-open-letter-to-journalists-you-have-an-amazing-career-opportunity-on-the-dark-side.html" target="_blank">David  Meerman Scott</a> urging journalists to turn to content marketing for  rewarding career options, you might think there would be a stampede of  ink-stained wretches leaping into the field. But though you can find <a id="ayv9" title="Ethics and Content Marketing" href="../../2010/01/22/ethics-and-content-marketing-ex-bw-writers-weigh-in/" target="_blank">examples of such career  shifters</a>, the numbers are small. In part, this may be because  the field is still nascent. But it&#8217;s also due to a public relations  problem. I mean this literally: to many journalists, <em>content  marketing</em> is just another term for <em>PR</em>.</p>
<p>Three weeks  ago, in my last post on this blog, I asked the question, &#8220;<a title="Is B2B Ready for Corporate Journalism?" href="http://www.b2bmemes.com/2010/04/20/is-b2b-ready-for-corporate-journalism/" target="_blank">Is B2B Ready  for Corporate Journalism?</a>&#8220;. My silence since then, alas, doesn&#8217;t mean I  found the answer. (For my lack of production, blame a combination of  travel, special projects, and, of course, my <a title="Post in Haste, Promote at Leisure" href="http://www.b2bmemes.com/2010/03/19/blogging-strategies-post-in-haste-promote-at-leisure/" target="_blank">lizard brain</a>.) What spurred  my reflections was a <a title="Comment" href="http://www.b2bmemes.com/2010/01/22/ethics-and-content-marketing-ex-bw-writers-weigh-in/comment-page-1/#comment-920" target="_blank">comment</a> from a journalist who didn&#8217;t believe that  content marketing could live up to its journalistic ambitions.</p>
<p>That  journalist, at least, understood those ambitions. But for every one who  does, there must be 10 others who don&#8217;t.</p>
<p>Recently, for example, an esteemed  B2B journalist I know said that content marketing is not new: &#8220;we used  to call that PR.&#8221; There are two serious problems with this common  confusion.</p>
<p>First, it means that journalists don&#8217;t recognize the  challenge that content marketing poses to their traditional livelihoods.  Unlike PR, which relies on third-party publishers to disseminate its  message, content marketing simply cuts out those middlemen. Instead,  companies that used to be advertisers go to the audience directly, in  essence becoming publishers themselves.</p>
<p>But the confusion is  also a problem for the discipline of content marketing. To fulfill its  potential, it needs journalists. If those journalists think it&#8217;s all PR,  they won&#8217;t bite.</p>
<p>So let&#8217;s try to clear it up.</p>
<p><strong>Journalists</strong>:  Content marketing is not PR, nor is it, in any sense you expect,  marketing. In the broadest sense of the term, it&#8217;s publishing. It may  not always be practiced with traditional journalistic values, but it  often is.</p>
<p><strong>Content marketers</strong>: Let&#8217;s face it, you have an image  problem with journalists. If you want them on your team, you&#8217;re going to  have to talk less about marketing and more about journalism. I agree  that neither David Meerman Scott&#8217;s favored term, <em>brand journalism</em>,  nor its cousin, <em>corporate journalism</em>, quite fits. But unlike <em>content  marketing</em>, neither phrase makes journalists want to run for the  hills.</p>
<p>Corporate journalism has a bright future. But until  content marketers and journalists speak the same language, it will  remain stubbornly in the future.</p>
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		<title>Is B2B Ready for Corporate Journalism?</title>
		<link>http://www.b2bmemes.com/2010/04/20/is-b2b-ready-for-corporate-journalism/</link>
		<comments>http://www.b2bmemes.com/2010/04/20/is-b2b-ready-for-corporate-journalism/#comments</comments>
		<pubDate>Tue, 20 Apr 2010 18:35:03 +0000</pubDate>
		<dc:creator>John Bethune</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[corporate journalism]]></category>
		<category><![CDATA[new media]]></category>
		<category><![CDATA[objectivity]]></category>

		<guid isPermaLink="false">http://www.b2bmemes.com/?p=992</guid>
		<description><![CDATA[<p>Over the weekend, one of my blog posts from several months ago provoked a comment that was simply too good to let pass unnoticed. It spelled out the feelings of many journalists when faced with the prospect of going over to the dark side, as David Meerman Scott has put it, by writing directly for [...]]]></description>
			<content:encoded><![CDATA[<p>Over the weekend, <a title="Ethics and Content Marketing: Ex-BW Writers Weigh In" href="http://www.b2bmemes.com/2010/01/22/ethics-and-content-marketing-ex-bw-writers-weigh-in/" target="_blank">one of my blog posts</a> from several months ago provoked a comment that was simply too good to let pass unnoticed. It spelled out the feelings of many journalists when faced with the prospect of going over to the <a title="An Open Letter to Journalists " href="http://www.webinknow.com/2009/03/an-open-letter-to-journalists-you-have-an-amazing-career-opportunity-on-the-dark-side.html">dark side</a>, as David Meerman Scott has put it, by writing directly for a sponsor. The commenter’s position was that by doing so, you are inevitably compromising the journalistic goal of telling the truth.</p>
<p>What adds heft to this view is its basis in experience. The commenter, Marylyn Donahue, is a former journalist who now makes a living writing for businesses. As Donahue <a href="http://www.b2bmemes.com/2010/01/22/ethics-and-content-marketing-ex-bw-writers-weigh-in/comment-page-1/#comment-920" target="_blank">sees it</a>, there is a clear dichotomy between journalism and sponsored content. In journalism at its best, she asserts, the deliverable is truth. In sponsored content, the deliverable is the promotion of the sponsor’s point of view. Anything that might throw that point of view in doubt has to be left out, “even if it is true and even if it might help the reader understand something better.”</p>
<p>Though content marketing may try to mimic the balance of journalism, it’s an appearance, she says, not a reality:</p>
<blockquote><p>“The real (ethical, if you will) problem with content-solution, custom publishing writing is that it is deeply dishonest to the reader. The reader is left not knowing what they don’t know. And the writer is complicit in making that happen. Why then does the writer do it? Because he or she is quite simply getting paid to tell it the way the client wants it to be told—no matter how “unbiased” it may come off sounding. (Good content solution writers are adept at balanced-sounding, but in fact one-sided pieces).”</p></blockquote>
<p>It’s hard to argue against a position based on experience. But even if Donahue’s experience represents that of most or all crossover journalists, I wonder if it has to be that way. Does content marketing inherently compromise journalistic ideals ? Or does the problem lie with clients like Donahue’s, who don’t understand the point of brand journalism?</p>
<p>It’s clear, I think, that content marketing proponents would argue that this is a problem of implementation.  Take, for instance, Ike Pigott’s <a title="Dear Journalist" href=" http://www.mediabullseye.com/mb/2010/04/dear-journalist.html" target="_blank">open letter to journalists</a> on his blog earlier this month. He argues that journalists can in fact find “comfort in the belly of the beast” as what he calls “embedded” corporate journalists. Their purpose is emphatically not PR, he says: “People can smell marketing and propaganda coming around the corner, and they know when the pitches and puff pieces are missing that edge of neutrality.”</p>
<p>Helping to keep content marketing honest, says Pigott, will be the remaining independent journalists serving as editors and curators. “They will be the line of defense that says ‘This story from ACME stinks to high heaven, and I will blast them for their inaccuracy.&#8217;”</p>
<p>One embedded journalist, ex-IDG writer David Churbuck, agrees that corporate journalism is both possible and desirable. In a <a title="David Churbuck on Corporate Journalism" href="http://www.churbuck.com/wordpress/2006/06/corporate-journalism/" target="_blank">blog post</a> several years ago, he described a corporate imperative to honor journalism’s passion for truth: “Organizations need to report upon themselves with the objective eye of a journalist, holding any statement or action up to the same skeptical, unconflicted scrutiny that an outsider would hold.”</p>
<p>This makes sense. But in practice, are businesses ready to adopt the practice of journalism so rigorously?</p>
<p>Rob Leavitt’s answer is a firm “maybe.” Reflecting on Pigott’s blog post, <a title="Can Corporate Journalism Work?" href=" http://www.reputationtorevenue.com/2010/04/can-corporate-journalism-work.html" target="_blank">he thinks some companies will make the effor</a>t. But he’s not sure they’ll succeed:</p>
<blockquote><p>“For now, B2B companies are mostly still struggling with how much to allow their own employees to go beyond strictures of message control and engage freely in social media and networks. If they can&#8217;t even do this, it&#8217;s hard to believe they&#8217;ll turn trained professional journalists loose in an even more ambitious effort to provide &#8220;accurate and fair&#8221; reporting with all the risks this may entail to their own reputation.”</p></blockquote>
<p>Leavitt’s analysis speaks directly to Donahue’s objection that she must tell her story “the way the client wants it to be told.” The reality is, companies that want to control the message simply cannot produce authentic journalism.</p>
<p>I would like to think that as more companies get on the <a title="The Cluetrain Manifesto" href="http://www.cluetrain.com/" target="_blank">Cluetrain</a> and realize that the new-media world is no longer about control, they’ll have a genuine interest in sponsoring legitimate journalism. But my optimism is theoretical. For now, at least, I will defer to Donahue’s dolorous voice of experience.</p>
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