One of my favorite Joe Pulizzi sayings is “it’s not about you.” For the most part, he’s talking to marketers, trying to get them to focus on the information their customers need rather than what the marketers most want to talk about: themselves. Journalists generally don’t see this as their own problem. After all, their role is to point towards other people. But as a new study suggests, the story is different on Twitter. There, they mostly point to themselves. It’s a pronoun problem: too much “I” and not enough “you” and “they.”
Back in August, I did an informal study of one B2B publisher’s editorial use of Twitter, and found that most tweets tended to be promotional (linking to in-house sources) rather than curatorial (linking elsewhere) or conversational (engaging with users). Now a Pew Research Center study of 13 mainstream media outlets finds an even more dramatic excess of promotion. The organizations studied included The New York Times, NPR, ABC News, The Huffington Post, and Fox News. More than 90% of their tweets with links were to their own sources. While only 7% of their tweets linked to outside sources, even fewer were conversational in nature: just 2% asked readers for input, and only 1% were retweets.
The causes and implications of these findings have been well covered by Megan Garber, Mathew Ingram, and Ethan Klapper, among others (if I missed other good ones, why not note them in the comments below?).
I’ll just add this suggestion: when you tweet, try to balance your pronouns. Make sure you match your I—links to your own stories—with equal measures of they—what others, including your competitors, have said—and you—reacting to and soliciting information from your readers and followers.