New-Media Survival at SIPA 2012

As regular readers of this blog will know, one of my frequent topics here is surviving the new-media revolution. Next Monday I’ll be sharing my ideas on this topic at the annual meeting of the Specialized Information Publishers Association (SIPA) in Washington, DC.

SIPA 2012 Annual Meeting WebsiteIf you happen to be attending the event, I hope you’ll drop in to my presentation. I’ll be talking about how the transformation from industrial media to social media is changing career paths for editor, reporters, and other content creators, and outlining nine keys to a successful new-media career. I’ll also be giving away a few copies of the paperback edition of the New-Media Survival Guide to audience members hardy enough to stay with me through the entire talk.

If you can’t make it to SIPA, fear not. I expect there will be more than a few attendees reporting on the event. Look for the #SIPADC hashtag. My hectic schedule and a deplorable lack of ambition will probably limit my own efforts at live coverage, but I hope to manage at least an occasional tweet.

Journalism, Professionalism, and the Turing Test

What’s the way forward for journalists? Doubling down on the traditional ideals of objectivity and impartiality? Embracing the subjective, personality-driven approach of social media? Or is there some uncertain, ill-defined middle way?

Turing Test By Bilby (Own work) [Public domain], via Wikimedia CommonsThose are some of the questions being raised recently by a number of new-media observers, most notably GigaOm’s Mathew Ingram, who’s lately been rolling out one must-read blog post after another.

The problem with traditional news is that traditional journalists are increasingly unnecessary to produce it. Robot reporters are cornering the market on facts, as companies like Narrative Science and Automated Insights perfect the science of teaching software to turn data into news stories.

If basic news becomes a fungible commodity, one obvious alternative for journalists is what Ben Huh says great reporters already do: convey not simply the facts, but their subjective emotions about those facts.  But this, he says, is a “very, very dangerous” approach.

That’s one lesson that could be drawn from reporter Anne Sutherland’s recent suspension from the Montreal Gazette for remarks she made on Twitter. Covering a “nearly naked” protest by university students, she tweeted a number of photos of the protestors accompanied by “snarky” comments about their physiques. Neither her Twitter followers nor her employers found it amusing.

Writing about Ben Huh, GigaOm’s Ingram says that “in order to be effective, journalism needs to be personal.” But doesn’t Sutherland’s seemingly personal reaction to the protestors prove the opposite, and that the dangers of being personal outweigh the benefits?

I think not. I don’t know her, of course, but I’d guess the problem isn’t that she was being human or that she was being too personal. Rather, she was responding to the wrong instincts and emotions.  She was there as a journalist, but reacting as an average, and thoughtless, bystander.

In a post written before Sutherland’s misstep, Steve Buttry addressed a similar issue in explaining “how to respond to staff members who were using crude language and behaving unprofessionally on Twitter.” On social media, he says, journalists must be personable, yes, but also professional:

“A professional journalist using Twitter should behave professionally. Your profile should identify you as a journalist with your news organization. You should behave accordingly.”

I don’t disagree. But I wonder if professionalism is sufficient. The problem for me is that professionalism is more shield than guiding light. Too often, it is just a way of doing what won’t get you fired.

To succeed in a personal medium, you ultimately need a personal standard. The preeminent question to ask yourself now may not be Is this a professional and objective statement of the facts? but rather Is this my best, most honest, and most personally true assessment of those facts?

This might not seem like the appropriate corrective to the all-too-personal Sutherland. But I suspect her reactions were not truly personal. They sound, rather, like received views, the trite and formulaic reactions not of a person, but of a type of person. It is a behavioral response that could be easily programmed into a Narrative Science algorithm: If see hairy body, then tweet “Ewww.”

In gauging how to handle social media, maybe what journalists need is not so much a standard of professionalism as a kind of Turing test. That is, could what you’re writing be produced by a computer imitating a human reporter?

The test is not whether the content is dryly factual or snarkily silly, superbly impartial or grossly biased. Those traits are easy to replicate. Instead, the test should be whether the prose is truly personal. Does it reflect a real consciousness struggling to find the truth, or an automaton juggling ones and zeroes?

Such a test can never be very precise. But journalism, whether conducted in traditional or social media, would be the better for it.

I Don’t Know What DRM Is, But I’m Against It

Day Against DRM

Well, OK, I do know what DRM is. But the biggest problem in the fight against it is the term itself. Even if he or she knows that it stands for digital rights management, the average, intelligent, but non-digerati person on the street has no clue what it means.

There are plenty of signs that book publishers are losing their taste for putting locks on the media you buy, just as music publishers have mostly done. But the process could be speeded up, I believe, if we could just come up with a better term for DRM.

As with the similarly opaque term net neutrality, which more people would favor if they understood what it was, DRM—term and practice alike—is protected by its obscurity. I admit that most of the alternatives I can come up with—locked media, restricted use rights, captive e-books—don’t resonate. So here’s an opening for someone out there who has the killer term that will, in fact, kill DRM, once and for all.

In the meantime, why not visit the Day Against DRM website and learn more about why you too should be against DRM?

Three Common Failures in Online News: Are You At Fault?

Howard RauchFor most B2B publishers, electronically delivered news content is becoming an increasingly important part of their output. The potential rewards are substantial. In theory, any B2B e-news package consistently delivering relevant, high-enterprise, fast-paced, exclusive content should dominate its competitive space. But the evidence suggests that few if any e-news staffs are up to this challenge.

I’ve come to this conclusion over the past two years as a result of two studies I’ve conducted of 100 sites and more than 1,000 e-news articles. The studies focused on B2B e-news from well-known trade publishers and included totally staff-written content as well as mixes of aggregated and staff-written material.  Early results from my third 50-site study of e-news delivery confirm that high quality remains in short supply.

What accounts for this poor showing? Of the eight common factors I’ve identified, three in particular stand out:

1. Lack of enterprise.  Most industry bloggers insist that content generated should be exclusive—information unavailable elsewhere.  This distinction, which should seem obvious, is a key to way to score points in marketing presentations involving competitive match-ups. But in the 1,000 articles I reviewed, 65% of them showed no evidence of enterprise. That is, I found no indication in the article that an actual telephone or e-mail exchange occurred between editor and source.

2. Longwinded sentences. A key to readability, especially online, is to keep sentences short and to the point. But in many stories I’ve reviewed, the authors show a fondness for verbose and wandering sentences. In too many cases, parades of 35- and 40-word specimens were the rule rather than the exception.

3. Insufficient links. The internet is by its nature an interactive medium. That makes it all the more perplexing how rarely B2B e-news includes embedded links. The typical usage when links do appear is on the short side—three to five words.  Higher-scoring sites in my studies use longer links—sometimes full sentences—to reflect a value that encourages visitors to click through.

If you’re responsible for e-news, how does your site rate in these areas? And, perhaps more importantly, how does it compare with that of your competitors?

For a better-informed handle on whether your content is best of show, try a “Like-Item Analysis.” This exercise involves a comparison of articles posted by you and the opposition that cover the same or similar events. In many cases, the results may reveal that neither you nor your competitors can claim bragging rights.

You may not be pleased with this outcome. But an honest assessment of how your e-news ranks is the first step to improving it.

Howard Rauch is president of Editorial Solutions, Inc., a consulting firm serving B2B publishers.  He recently completed Get Serious About Competitive Editorial Analysis, a 50-page manual.  It offers a detailed, quantitative system for assessing the competitiveness of editorial content. Three hours of consulting are included in the purchase price. For more details, e-mail howard@editsol.com or call (201) 569-7714.

Reporter Failure, Editor Failure, or Tool Failure?

Telephone: Useful, but don't trust it.What are the new-media lessons, if any, to be drawn from the resignation earlier this month of Washington Post blogger Elizabeth Flock? Her immediate reason for resigning was having a prominent correction slapped onto one of her stories, the second in the last five months. Most of the discussion about her resignation has focused on who’s to blame. WaPo ombudsman Patrick Pexton says that “The Post failed her as much as she failed The Post.” On The Awl, Trevor Butterworth says WaPo is more at fault.

What caught my eye in this story, though, was a different kind of failure, one involving not reporters or editors, but the tools they use.

In an earlier article on Flock’s first corrected story last December, Pexton focused similarly on failures involving the human element. In this story, Flock incorrectly attributed to the Romney presidential campaign the use of an old Ku Klux Klan slogan. Although she tried to contact campaign representatives by e-mail, their reply correcting the story was lost in the WaPo spam filter. Quoting executive editor Marcus Brauchli, Pexton concluded that “‘We had a reporter failure and we had an editor failure.’”

But then he went on to raise a quite different kind of failure:

“Another problem here is that too many reporters see the computer as their main tool of the trade. I’m old-fashioned, and I think the telephone is still the first tool of the trade if you can’t do a personal interview. Fine to use the Internet for some basic research, or in a pinch to e-mail a source for a comment, but it’s faster and often better to call. You get more nuance, more spontaneity, and you usually get a real human being to answer a question. E-mail is too easily ignored; a person on the phone is harder to put off.”

My first reaction to this was an odd mixture of agreement and skepticism. I think it’s true that younger journalists tend to rely too much on online tools and not enough on old ones like the telephone. But Pexton’s suggestion that the Internet is only good for basic research or as a last resort is wrong too.

All of these tools are useful. But they all fail at times as well. The key is to use them all and to trust none.